Question 1

What is a virtual address?

Accepted Answer

A virtual office address is a real street address you can use for your business correspondence, registrations, and marketing materials - without renting a full-time office. At Nook, we offer a verified business address you can use for official documents and Google Business Profiles (where permitted).

Question 2

Can I register a new business with a virtual address?

Accepted Answer

Yes, you can use a virtual address as your business address, especially for sole proprietorships or corporations not operating a physical storefront.

This is NOT a P.O. box

Question 3

Can I register my virtual address for Google Business Profile?

Accepted Answer

If you’re using a coworking space like Nook or a virtual office with physical access, you may qualify if:
1. You meet clients in person at that address.
2. Staff (including you) are physically present during business hours.
3. You can verify your location with postcards or video verification from Google.

Examples that often work:
 • Coworking spaces where you have a dedicated desk or office.
 • Virtual offices that let you rent a private office by the hour and show signage.
 • Places like Nook, if you're hosting events or meetings there regularly and staff can verify it.

Question 4

What services are included in a virtual membership?

Accepted Answer

Virtual memberships include :

• A Professional Business Address
		You may use this for your business registration address
 • Mail receiving
 • Optional scanning and email delivery
		We’ll notify you when mail arrives, and you can choose how you want it handled.

Add-On options include:
 • Mail forwarding 
 • Conference Room Access

Question 5

Can I have packages delivered to my virtual address?

Accepted Answer

Yes, packages can be delivered to your virtual address. Packages must be picked up within 15 days of being notified.

If the package is not picked up, it will be returned to sender.

Question 6

Can I book a meeting room if I have a virtual membership?

Accepted Answer

Absolutely! Virtual members can book private meeting rooms, podcast studios, or event spaces through the booking platform as needed. This allows you to maintain a professional in-person presence when needed, without committing to full-time rent.

Question 7

What are the benefits of using a virtual service?

Accepted Answer

Benefits of using Nook's virtual services:

• Professional business address in Richmond, BC
 • Lower overhead costs
 • Privacy (Not using your home address)
 • Access to coworking amenities on-demand
 • More flexibility while maintaining credibility

Question 8

What businesses benefit the most from virtual services?

Accepted Answer

Virtual services are ideal for:
 • Freelancers & consultants
 • E-commerce brands
 • Remote teams
 • Startups in early stages
 • Service professionals (legal, financial, coaching)
 • Creatives who work from home or travel frequently

Question 9

How can I register for a virtual membership?

Accepted Answer

Fill out this form and our team will be in touch with you soon!

Virtual Membership Application (https://forms.gle/8vB8fDnwL1ePSCKu7)

Question 10

What are Day Passes?

Accepted Answer

Day Passes are cost-effective ways to gain access to try our space without the commitment of a monthly membership.

Question 11

How do I access the space?

Accepted Answer

Once you purchase a pass, follow the steps on our Electronic Key Setup d(https://docs.google.com/document/d/1PipCuLarkhRTZlFVhxTZu8JF4pgtlK1nwQdRbWxpw0k/edit?usp=sharing)oc.

An email with instructions to create an account with us will be sent to the email used to purchase a day pass.

Accessing the Archie app without an account will also prompt you to create your account.

Send an email to support@nook.community (mailto:support@nook.community)for any account issues

Question 12

What's the difference between a Day Pass and an Office Pass?

Accepted Answer

A Day Pass gives you access to our lounge, which is an open coworking space with hot desks and complimentary coffee. An Office Pass, on the other hand, provides you with access to one of our private offices for the day. If you need a change of scenery, the Office Pass also includes full lounge access!

Question 13

Is there parking available?

Accepted Answer

Yes, the parking lot behind Nook is available to all Nook members, guests and users.

Please ignore the pay parking signs and register your license plate as you enter the building.

Question 14

Can I bring a friend with me?

Accepted Answer

Unfortunately Day Passes do not include your friend, so they will need to purchase a day pass too.

On the other hand, Office Passes allow you to bring 1 friend to share the experience with!

Question 15

Can I leave the building and come back?

Accepted Answer

Yes, we encourage everyone to step out for fresh air from time to time.

We are also located on Food Street so of course you have to try the food around here!

VIRTUAL MEMBERSHIPS

Elevate your business with a prestigious address and professional services, without the overhead of a traditional office space.

Features

Virtual Mailbox

Virtual Address

Mail Handling

Member Rates for Room Booking

Virtual Essentials

A streamlined virtual address package for freelancers, creatives, and startups who need a credible business location. Includes mail handling, pickup notifications, and everything you need to register your business without the cost of a physical office.

Virtual Business Pro

Designed for growing businesses that want to stand out. Get a Google-verifiable address, extended mail handling, business name display, and access to professional meeting rooms, perfect for building trust and meeting clients with confidence.